These General Contract Conditions - now hereinafter CGC -, regulate the purchase conditions of the different products offered on our website: , owned by  GRUPO GESCASI SL   (hereinafter THE SELLER), a Spanish company, with NIF  B06608111 , and located in Polígono el Nevero, Complejo La Mar, Phase II, Building B, Nave 8, 06006 Badajoz .

Users who make purchases at  fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchasing.

It will be an essential requirement to read and accept the GTC, prior to the purchase of any product through

The SELLER reserves the right to modify the CGC at any time and without prior notice. The CGC will always be accessible from the website, so that the user can consult or print them at any time.

The prices and conditions of sale are merely informative and may be modified in response to market fluctuations. However, placing the order by completing the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order has been formalized, the purchase will be understood to be perfected by operation of law, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will be contractual and cannot be modified without the express agreement of both contracting parties. . Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be filed and the user will have access to it in their client area.  for reasons of breach of contractual good faith, breach of applicable legislation, of these General Purchase Conditions and/or in cases of fraud detected by this company and/or any of its suppliers.

  • Shipments to the Peninsula and the Balearic Islands will be free. Shipments to the Canary Islands, Ceuta and Melilla will be priced during the purchase process and the customer will be able to select between the different available options provided by our logistics provider.
  • Usually, for products that are in stock and whose order is confirmed and validated before 5:00 p.m. from Monday to Friday, they will be shipped the same day and delivered in the following 24/48 hours through the courier company. GLS in the PENINSULA and BALEARIC ISLANDS, and in the CANARY ISLANDS, CEUTA and MELILLA by CORREOS, in this case the delivery period is 7 business days. Orders destined for PORTUGAL will also be received by GLS in 24/48 hours. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural towns far from urban centers it is not possible to guarantee delivery within 24 hours in any case.
  • Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
  • The client will have 72 hours to verify the integrity of all the components of the order and to verify that everything is included in the products included. After these 72 hours, the shipment will be considered accepted and claims for damages or failures with the shipment will not be accepted.
  • An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 72 hours when the client must verify the products upon receipt of the same and expose all the objections that may exist.
  • In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company.

Derived from the aforementioned purposes, at GRUPO GESCASI SL we manage the following categories of data:

  • Identification data
  • Electronic communications metadata
  • Commercial information data. In the event that the user provides data from third parties, he declares that he has their consent and undertakes to transfer the information contained in this clause, exempting GRUPO GESCASI SL from any responsibility in this regard.
  • However, GRUPO GESCASI SL may carry out verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

Grupo Gescasi, SL  guarantees all the products it distributes according to current laws and the following conditions.

3 year warranty from delivery

To claim for the lack of conformity of the product, the consumer can address both the seller and the distributor of the product. The law establishes a general term of 3 years from the acquisition for the problem to manifest itself.

The shipping costs generated by the processing of the product guarantee will be borne by  Grupo Gescasi, SL  in those cases where it is assumed that the lack of conformity exists in the purchased good. It will always be under the instructions indicated by  Grupo Gescasi, SL , upon request and acceptance.

NOTE:  When the client invoices in the name of a company (non-physical person), the shipping costs to our facilities will always be paid by the client, since the law on consumer goods does not regulate the purchase and sale between companies.

When  can the consumer claim  ?

The consumer may claim if:

· The purchased good does not conform to the description made by the seller.

· The purchased good does not have the qualities that the consumer has seen through a sample or model.

· The acquired good is not suitable for the uses to which consumer goods of the same type are ordinarily put.

· It is not suitable for the special use that would have been required by the consumer and that the seller has accepted.

· It does not present the expected quality and behavior, especially taking into account the public statements (advertising, brochures, labeling...) about its specific characteristics made by the seller or manufacturer.

What to do if the product is defective?

Repair or replace  The first thing that will be done is to repair or replace the product with a new one. The choice falls on the seller, who will decide based on the expenses that each option generates. If one of them is disproportionate compared to the other, the seller may choose the one that best suits his interests, provided that the consumer does not cause major inconveniences.

Expendable goods (which are consumed with use) or second-hand cannot be substituted. Both the repair and the replacement must be carried out within a reasonable period of time and completely free of charge for the consumer.

Cancellation of guarantees

When the use, care and operation of the product has not been in accordance with the instructions provided with the product.

When the product has been used beyond its capacity, mistreated, hit, exposed to humidity, sprayed with any liquid or corrosive substance, as well as for any other defect attributable to the consumer.

When the product has been disassembled, modified or repaired by persons not authorized by  Grupo Gescasi, SL

When the defect is caused by the normal wear and tear of the parts due to use.

The warranty does not cover

Defects and deterioration caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the instructions of Grupo Gescasi, SL are excluded from any guarantee  .

Products modified or repaired by the Customer or any other person not authorized by  Grupo Gescasi, SL are also excluded, as are products that are the subject of a specific support contract.

Incorrect software/hardware configuration, by the Client, of a piece of equipment, component or peripheral. Incorrect software/hardware configuration or equipment failure caused by a component not supplied by  Grupo Gescasi, SL  and incorporated by the Client.

These warranty conditions do not affect the statutory rights of the consumer protected by their applicable national legislation in force.

Processing of the guarantee

To send a product under warranty you must contact us to fill out the return request.

A copy of the purchase invoice will be attached to the shipment or delivery. No return, repair or warranty will be made for equipment that does not bring its invoice.

To make the shipment effective, you must send us, carriage paid, the product in its original packaging and keeping the product intact, along with the purchase invoice to the following address: GRUPO GESCASI, SL Pol. Ind. El Nevero. La Mar Complex, Phase II, Building B, Warehouse 8. 06006 BADAJOZ (SPAIN).