Skip to content These General Contract Conditions - now hereinafter CGC -, regulate the purchase conditions of the different products offered on our website: remock.io , owned by GRUPO GESCASI SL (hereinafter THE SELLER), a Spanish company, with NIF B06608111 , and located in Polígono el Nevero, Complejo La Mar, Phase II, Building B, Nave 8, 06006 Badajoz .
Users who make purchases at remock.io fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchasing.
It will be an essential requirement to read and accept the GTC, prior to the purchase of any product through remock.io
The SELLER reserves the right to modify the CGC at any time and without prior notice. The CGC will always be accessible from the website, so that the user can consult or print them at any time.
The prices and conditions of sale are merely informative and may be modified in response to market fluctuations. However, placing the order by completing the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order has been formalized, the purchase will be understood to be perfected by operation of law, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will be contractual and cannot be modified without the express agreement of both contracting parties. . Spanish will be the language used to formalize the contract. The electronic document in which the contract is formalized will be filed and the user will have access to it in their client area. remock.io for reasons of breach of contractual good faith, breach of applicable legislation, of these General Purchase Conditions and/or in cases of fraud detected by this company and/or any of its suppliers.
Grupo Gescasi, SL guarantees all the products it distributes according to current laws and the following conditions.
3 year warranty from delivery
To claim for the lack of conformity of the product, the consumer can address both the seller and the distributor of the product. The law establishes a general term of 3 years from the acquisition for the problem to manifest itself.
The shipping costs generated by the processing of the product guarantee will be borne by Grupo Gescasi, SL in those cases where it is assumed that the lack of conformity exists in the purchased good. It will always be under the instructions indicated by Grupo Gescasi, SL , upon request and acceptance.
NOTE: When the client invoices in the name of a company (non-physical person), the shipping costs to our facilities will always be paid by the client, since the law on consumer goods does not regulate the purchase and sale between companies.
When can the consumer claim ?
The consumer may claim if:
· The purchased good does not conform to the description made by the seller.
· The purchased good does not have the qualities that the consumer has seen through a sample or model.
· The acquired good is not suitable for the uses to which consumer goods of the same type are ordinarily put.
· It is not suitable for the special use that would have been required by the consumer and that the seller has accepted.
· It does not present the expected quality and behavior, especially taking into account the public statements (advertising, brochures, labeling...) about its specific characteristics made by the seller or manufacturer.
What to do if the product is defective?
Repair or replace . The first thing that will be done is to repair or replace the product with a new one. The choice falls on the seller, who will decide based on the expenses that each option generates. If one of them is disproportionate compared to the other, the seller may choose the one that best suits his interests, provided that the consumer does not cause major inconveniences.
Expendable goods (which are consumed with use) or second-hand cannot be substituted. Both the repair and the replacement must be carried out within a reasonable period of time and completely free of charge for the consumer.
Cancellation of guarantees
When the use, care and operation of the product has not been in accordance with the instructions provided with the product.
When the product has been used beyond its capacity, mistreated, hit, exposed to humidity, sprayed with any liquid or corrosive substance, as well as for any other defect attributable to the consumer.
When the product has been disassembled, modified or repaired by persons not authorized by Grupo Gescasi, SL
When the defect is caused by the normal wear and tear of the parts due to use.
The warranty does not cover
Defects and deterioration caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the instructions of Grupo Gescasi, SL are excluded from any guarantee .
Products modified or repaired by the Customer or any other person not authorized by Grupo Gescasi, SL are also excluded, as are products that are the subject of a specific support contract.
Incorrect software/hardware configuration, by the Client, of a piece of equipment, component or peripheral. Incorrect software/hardware configuration or equipment failure caused by a component not supplied by Grupo Gescasi, SL and incorporated by the Client.
These warranty conditions do not affect the statutory rights of the consumer protected by their applicable national legislation in force.
Processing of the guarantee
To send a product under warranty you must contact us to fill out the return request.
A copy of the purchase invoice will be attached to the shipment or delivery. No return, repair or warranty will be made for equipment that does not bring its invoice.
To make the shipment effective, you must send us, carriage paid, the product in its original packaging and keeping the product intact, along with the purchase invoice to the following address: GRUPO GESCASI, SL Pol. Ind. El Nevero. La Mar Complex, Phase II, Building B, Warehouse 8. 06006 BADAJOZ (SPAIN).
